Returns
We value your satisfaction. However, returns based on personal preferences or changes of mind cannot be processed.
For items that arrive faulty, damaged, or lost in transit, please contact us immediately. We will arrange for a replacement or refund in such cases.
If there's a need for a refund due to reasons other than damage or loss, please note that production costs will not be covered.
Your feedback and satisfaction are essential to us, so please reach out with any concerns, and we will do our best to assist you.
If the art arrives damaged or substantially delayed beyond the expected time, please contact info@motionillustrated.com immediately upon receiving it.
Should the packaging be damaged, please contact info@motionillustrated.com. We’ll gladly discuss alternative solutions.
If the art is damaged or late, please contact info@motionillustrated.com and we will initiate the return process.
If your art arrives damaged or late, we’ll review your claim and cover any shipping costs.
If your claim is approved, we will initiate a return within 24 hours.
Any purchase that is either damaged or late can be returned free of charge.